Resume

Expertise

SUMMARY
Versatile team player accustomed to wearing many different hats within an organization. Avid learner with a knack for quickly mastering software applications and new responsibilities. Interested in joining an organization that values a team environment; allowing me to share my knowledge of educational technology.

• 7 + years of Training and Customer Support experience
• 5 + years management experience
• Experienced Salesforce.com administrator
• Passionate about education and importance of technology in today’s classrooms

SOFTWARE Salesforce.com, ExamView Assessment Suite, classroom
EXPERTISE
response technology (CPS,TurningPoint), LMS (Blackboard, WebCT, ANGEL, Moodle), Dreamweaver, Photoshop, Microsoft Office, FileMaker

CORPORATE

EXPERIENCE

CIM Technology Soutions. (www.cimtechsolutions.com) 2009-present

Educational Consultant
Providing training, support, and consultations on educational technology. Specializing in ExamView, Classroom Performance Systems, Interactive student software, and other classroom technology solutions.

eInstruction Corp. / FSCreations, Inc. (www.einstruction.com) 2001-2008
educational technology company focused on classroom response systems (“clickers”), interactive whiteboards, and assessment software.
Multiple acquisitions during past two years

Sr. Manager –Technical / Customer Support
Facilitated technical /customer support of ExamView family products, provided training for all products and how they integrated with third party applications.

• Designed infrastructure plan then implemented Saleforce.com CRM for over 125 employees, consisting of both internal and field representatives
• Hired, trained, and supervised support team members in both Ohio and Texas offices
• Conducted online and onsite trainings resulting in repeated sales and customer loyalty
• Handled daily IT needs for an office of 30-50 employees
• Worked with programmers and testers to identify, evaluate and resolve software application problems

Technical / Customer Representative
Supported FSCreations family of products consisting of
ExamView Assessment Suite and other educational based software.

• Developed knowledge base for support issues
• Implemented, and maintained customer support forum
• Conducted online and onsite training
• Acted as liaison between customers and management

Multimedia Presentation Developer
Created PowerPoint teaching presentations as ancillary material for textbooks. Completed HTML coding on company website. Finished all projects on time and under budget despite tight deadlines and frequent last-minute changes by customer.

TEACHING
EXPERIENCE

Indian Lake School District, Indian Lake Ohio 2000-2001
Physical Education / Health Instructor
Updated curriculum for physical education and health program and introduced new media and technology to students and fellow instructors.

Edgewood Elementary, Edgewood Ohio 1999-2000
Severally Behavior Handicapped Instructor
Constructed and implemented curriculum for newly created Behavior Handicapped Unit. Wrote and worked with student ILPs. Facilitated learning for students with behavioral problems.

Seven Mile School, Seven Mile Ohio 1998-1999
Technical Support / Building Sub
Trained teachers on new software programs and other multimedia tools. Worked with building teachers to create lesson plans to be followed in there absence for various elementary age students on core subjects.

Hamilton City Schools, Hamilton Ohio 1997-1998
Long Term Sub / Computer Lab Manager
Taught elementary-age students on core grade subjects. Managed computer lab for summer school students and instructors.

Juvenile Rehab Center, Butler and Warren Counties 1994-1997
Youth Care Specialist
Created Life Skills curriculum for Rehabilitation Unit, introducing new life skills software. Supervised, and taught rehabilitation residents.

EDUCATION

University of Cincinnati Cincinnati, OH
Masters in Educational Leadership Expected June 2010

Miami University Oxford, OH
B.S. Elementary Education May 1997

Anderson University Anderson, IN
B.A. double major in Christian Education and December 1989
Business Management

• Salesforce.com – Administrative Essentials
• Xavier University – Supervisory Development Program